Refund policy

We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.

To be eligible for a return, you’ll just need the receipt or proof of purchase.

To start a return, you can email us at info@tisaana.com or text/call us at +91 9187356351. Once we receive your request we will initiate the pick up process.

Once your return is picked up and delivered to us, we’ll initiate the refund and it will be credited to the original payment method in 10 business days.

You can always contact us for any return question at info@tisaana.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received the return, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve initiated your return, please contact us at info@tisaana.com.